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  • IICRC

    An acronym for the Institute of Inspection, Cleaning and Restoration Certification, a standards and certification organization.
  • Ink spot

    Fast action can prevent spots from becoming permanent stains.
  • Juice spill

    Even ugly blotches will come out completely using the right methods.
  • Ketchup spills

    Fast action will help reduce chances this spot will become permanent.
  • Litter box

    Scoop daily for your cat’s health — and for the sake of your nose.
  • Lock

    Once-a-year maintenance that should take less than 5 minutes. Promise!
  • Mattress

    Turn and vacuum twice a year for better sleep — and better health.
  • MERV

    A standard for rating heating and air-conditioning filter efficiency.
  • Microbes

    The scientific name for what many people call germs or bugs. Microbes contribute to foul smelling bathrooms, but also function as nature's cleaning agents.
  • Mold

    The term is interchangeable with “mildew.” However, mold can be very destructive to the home itself.
  • Mud

    Spatters, spatters everywhere? Whatever you do, don’t spread them around.
  • Odor

    Don’t cover up, clean up. Here’s how.
  • Oil spill

    Act quickly, or these spots can be a real nightmare to clean.
  • Oriental rug

    This is another easy-does-it job. When in doubt, seek professional help.
  • Pets

    No question about it, pets can be a joy, but they will add to the housekeeping load.
  • Portable extractor

    These machines are best for light cleanings. For tough jobs, call a professional.
  • Pre-finished floor

    Sweep or vacuum the floor at least weekly.
  • Rinse

    This step in the cleaning process has the biggest impact on final results.
  • Rust stain

    Don’t reach for bleach — it will make this stain worse. Here’s what to do.
  • Shower stall

    Preventing the buildup of soap scum and water deposits is a lot easier than removal later.

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