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  • Enzymes

    Naturally-occurring proteins used in cleaning products to digest waste and remove stains.
  • Excrement

    Also known as feces or stool, it must be dealt with safely and promptly.
  • Extraction cleaning

    Process in which a hot, water-based cleaning solution is injected into and extracted from the carpet nap, taking with it the loosened soil.
  • Feces

    Also known as stool or excrement, this waste must be dealt with safely.
  • Floods

    Basic steps for staying safe and coping during both a flood and its immediate aftermath.
  • Flooring

    Formal floor covering over a subfloor, which can include carpet, hardwood, laminate, vinyl, and tile.
  • Fungicide

    Mildew and mold are fungi. Bleach, borax, and other common chemicals effectively fight outbreaks.
  • Hardwood floor

    Sweep or vacuum often, and clean with minimal water.
  • High Efficiency Washing Machines

    HE washers save significant energy over traditional washing machines by decreasing the amount of water needed per load and shortening drying times.
  • Hot water extraction

    Carpet cleaning that’s highly effective at flushing out dirt.
  • IICRC

    An acronym for the Institute of Inspection, Cleaning and Restoration Certification, now The Clean Trust, a standards and certification organization.
  • Ink spot

    Fast action can prevent spots from becoming permanent stains.
  • Juice spill

    Even ugly blotches will come out completely using the right methods.
  • Ketchup spills

    Fast action will help reduce chances this spot will become permanent.
  • Kitchen

    Timeliness is key in cleaning the most heavily used room in the house.
  • Lock

    Once-a-year maintenance that should take less than 5 minutes. Promise!
  • Low Moisture Carpet Cleaning

    Low Moisture Carpet Cleaning consists of methods or procedures that enable carpet fibers to dry to their natural state in two hours or less.
  • MERV

    A standard for rating heating and air-conditioning filter efficiency.
  • Microbes

    The scientific name for what many people call germs or bugs. Microbes contribute to foul smelling bathrooms, but also function as nature's cleaning agents.
  • Microfiber mop

    A relatively new mop material that captures and removes soil through use of tiny, dense arrangements of synthetic fibers.

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